WARRANTY POLICY – NAM AN TECHNICAL CO., LTD
In the industrial sector, especially when using industrial valves and technical equipment, quality and durability are always the top priorities for customers. Understanding this, NAM AN TECHNICAL CO., LTD not only provides products that meet international standards but also implements a transparent, professional, and dedicated warranty policy.
Our goal is to provide customers with absolute peace of mind, ensuring that all products are used effectively and durably and are fully technically supported throughout their operational life.
SCOPE OF WARRANTY POLICY
Products Covered
The warranty policy applies to all products provided by NAM AN TECHNICAL CO., LTD, including:
- Industrial valves: ball valves, butterfly valves, gate valves, check valves, electric-pneumatic control valves.
- Technical equipment and industrial accessories: flow controllers, sensors, couplings, installation accessories.
Eligible Parties
This policy is for all customers, partners, distributors, and businesses that purchase genuine products from Nam An and have invoices, warranty cards, or documents proving clear origin.
WARRANTY PERIOD
Standard Warranty Period
- Industrial valves and technical equipment: warranty from 12 to 24 months from the date of delivery or installation acceptance.
- Accessories and replacement parts: warranty from 6 to 12 months, depending on actual usage conditions.
Warranty Extension
For specific technical projects or large-scale supply contracts, NAM AN TECHNICAL CO., LTD may extend the warranty period under a separate agreement to ensure the best benefits for customers.
WARRANTY CONDITIONS
Products are eligible for warranty when:
- Purchased directly from NAM AN TECHNICAL CO., LTD or an authorized dealer.
- Within the warranty period.
- Intact labels, tags, and serial numbers, not erased or modified.
- Defects arise from the manufacturer or technical errors during installation.
- The product is installed, operated, and maintained according to Nam An's technical instructions.
Warranty Commitments
All products meeting the conditions will be repaired, replaced with free defective parts, or replaced with a new one if the fault cannot be fixed.
CASES NOT COVERED BY WARRANTY
Cases Not Covered by Warranty
- The product is installed incorrectly, used for the wrong purpose, or exceeds the permitted technical parameters.
- Subjected to impact, corrosion, flooding, fire, explosion, or damage due to harsh environments.
- Repaired or replaced with parts by a unit not authorized by Nam An.
- The warranty seal or serial number is peeled off, blurred, or does not match.
- Customers do not provide valid invoices, warranty cards, or purchase documents.
Out-of-Warranty Support Policy
For cases that do not meet the conditions, Nam An still supports repairs and replacement of genuine parts at preferential costs, helping customers save money and feel secure when using the product for a long time.
WARRANTY RECEIPT AND PROCESSING PROCEDURE
Step 1: Contact for warranty request
Customers please contact:
📞 Hotline: +84-28-22531286 – +84-28-22531285
📧 Email: sales@naman-tech.vn
🌐 Website: https://conflow.vn
Provide product information, images, videos, or descriptions of the fault to receive the fastest support.
Step 2: Product inspection and evaluation
Nam An's technical team will assess the condition, determine the cause of the damage, and notify the customer of the warranty results as soon as possible.
Step 3: Warranty implementation
If the product is eligible: Nam An will repair or replace it free of charge.
If not eligible: customers will be supported with repair options or replacement parts at reasonable costs.
Step 4: Handover and post-warranty inspection
After the warranty is completed, the product will be quality checked one last time before being handed over. Customers can check and confirm the results through the acceptance record.
INSTRUCTIONS FOR SENDING WARRANTY PRODUCTS
Warranty Reception Address
NAM AN TECHNICAL CO., LTD
📍 67 Mai Chi Tho Avenue, Binh Trung Ward, Ho Chi Minh City
📞 Hotline: +84-28-22531286 – +84-28-22531285
📧 Email: sales@naman-tech.vn
Notes when sending warranty products
- Pack the product carefully, clearly state the sender's information and the fault to be checked.
- Send the invoice or warranty card for easy processing.
- Nam An is not responsible for damages arising from incorrect transportation regulations or products being further damaged during shipping.
COMMITMENT OF NAM AN TECHNICAL CO., LTD
Quality – Reputation – Dedication
- Nam An always considers the warranty policy an important part of its sustainable development strategy. We commit to:
- Handle all warranty requests quickly, transparently, and accurately.
- Always have genuine replacement parts available.
- Provide 24/7 technical support to ensure no interruption to the customer's production operations.
- Accompany businesses in the long term in maintaining and optimizing system performance.
CONTACT FOR WARRANTY SUPPORT
If you have any questions regarding the warranty policy or procedure, please contact:
NAM AN TECHNICAL CO., LTD
📍 Address: 67 Mai Chi Tho Avenue, Binh Trung Ward, Ho Chi Minh City
📞 Hotline: +84-28-22531286 – +84-28-22531285
📧 Email: sales@naman-tech.vn
🌐 Website: https://conflow.vn
The warranty policy of NAM AN TECHNICAL CO., LTD not only demonstrates a commitment to product quality but also a testament to the responsibility and reputation of the company in the industrial valve and technical equipment industry. With the motto "Leading in Quality - Connecting Trust", Nam An is always ready to accompany customers on the path of sustainable development, bringing the best products and the most professional after-sales service.
