TERMS & CONDITIONS – NAM AN ENGINEERING CO., LTD
Welcome to NAM AN ENGINEERING CO., LTD – a leading supplier of industrial valves and technical equipment in Vietnam.
To ensure that the process of purchasing, transacting, and using services at the website https://conflow.vn
occurs smoothly, transparently, and in accordance with legal regulations, we have developed this set of “Terms & Conditions” as a clear commitment between Nam An and customers.
By accessing or transacting on the website, you agree to comply with the terms and conditions set forth below. Please read carefully before using to ensure your rights.
PURPOSE OF APPLICATION
The Terms & Conditions policy is issued to:
- Ensure the rights and obligations of customers when using Nam An's products and services.
- Ensure transparency in all transaction activities on the website.
- Build a professional, reputable, and sustainable business environment between Nam An and partners.
SCOPE OF APPLICATION
These terms and conditions apply to:
- All individuals, organizations, and businesses that access or use the website https://conflow.vn
- Customers, partners, distributors, or agents who need to buy, sell, consult, install industrial valves, technical equipment, or use other technical services of NAM AN ENGINEERING CO., LTD.
WEBSITE ACCESS REGULATIONS
Access Conditions
When accessing the website conflow.vn, you are understood to have:
- Agreed to comply with all terms, policies, and instructions of Nam An.
- Not used the website for purposes that violate the law or affect the rights of third parties.
User Responsibilities
Customers are responsible for:
- Providing accurate information when registering, contacting, or placing orders.
- Maintaining the confidentiality of account information, email, and phone number when transacting with Nam An.
- Not engaging in acts of sabotage, spreading malicious code, or unauthorized access to the website system.
TERMS OF PURCHASE AND PAYMENT
Ordering Process
Customers can order products through the following methods:
- Calling directly the hotline +84-28-22531286 – +84-28-22531285 for consultation and order confirmation.
- Sending an email requesting a quote or order via sales@naman-tech.vn
- Ordering directly at the Nam An office: 67 Mai Chi Tho Avenue, Binh Trung Ward, Ho Chi Minh City.
After receiving the request, Nam An will confirm the order information, delivery time, and provide an official quote to the customer.
Payment Methods
Customers can choose:
- Bank transfer payment according to the contract or invoice.
- Direct payment in cash at the Nam An office.
- Payment after delivery (applied to loyal customers or long-term contracts).
All transactions are invoiced legally, transparently, and in compliance with Vietnamese accounting and tax regulations.
PRODUCT POLICY
Product Information and Images
Nam An is committed to:
- All information, images, and technical descriptions of industrial valves and technical equipment posted on the website are accurate, complete, and up-to-date.
- Products delivered to customers match the model, technical standards, and origin as committed.
Product Price
The listed price on the website is for reference only and may change depending on the time, manufacturer's policy, or shipping conditions.
Nam An will clearly state the final selling price in the official quote or signed contract.
SHIPPING AND DELIVERY POLICY
Delivery Scope
Nam An provides nationwide delivery services, including the inner city of Ho Chi Minh City, the Southern, Central, and Northern provinces.
Delivery Time
Depending on the geographical location and the number of products, the delivery time ranges from 1 – 7 working days.
For project orders or custom-made equipment, Nam An will notify the specific delivery schedule in the contract.
Shipping Fee
- Free delivery within Ho Chi Minh City for orders from 50 million VND.
- For orders in other provinces, the shipping fee is calculated according to the distance and actual weight.
WARRANTY – RETURN POLICY
Warranty Policy
All products provided by Nam An are covered by an official warranty from 12 – 24 months, depending on the type of industrial valve or technical equipment.
Nam An supports repair and replacement of components free of charge if the fault is caused by the manufacturer or technical error.
Return Policy
Customers can request an exchange or return of the product within 7 days if:
- The goods have technical defects or are damaged during transportation.
- The goods are not of the correct type or quantity compared to the order.
INFORMATION SECURITY POLICY
- Nam An is committed to absolutely protecting the personal information of customers in accordance with the Law on Network Security and Decree 13/2023/ND-CP.
- All customer data is stored securely and only used for the purposes of consulting, technical support, delivery, and after-sales service.
- Customers can request to update or delete personal information at any time by contacting directly via email sales@naman-tech.vn
RESPONSIBILITIES AND RIGHTS OF THE PARTIES
Responsibilities of Nam An
- Provide products that meet standards and commitments regarding quality.
- Provide warranty, maintenance, and technical support according to the contract.
- Quickly resolve all complaints and feedback from customers.
Responsibilities of Customers
- Provide accurate information when transacting.
- Check the product immediately upon receipt and notify early if any defects are found.
- Make full and timely payments according to the terms of the contract.
INSTRUCTIONS FOR USING THE CONFLOW.VN WEBSITE
How to Search and Order
Customers can easily:
- Search for products by category: industrial valves, technical equipment, accessories, pneumatic – electrical controls.
- Send a quick quote request via the contact form on the website or via the hotline.
Online Support
Nam An provides free online technical advice, helping customers choose the right product to suit system requirements and working environment.
INTELLECTUAL PROPERTY TERMS
- All content, images, logos, technical documents, articles, and website designs are the property of NAM AN ENGINEERING CO., LTD.
- Any form of copying, reuse, or distribution of content without written permission from Nam An is strictly prohibited.
LIMITATION OF LIABILITY TERMS
NAM AN ENGINEERING CO., LTD is not responsible in the following cases:
- Indirect damage due to improper use or improper storage.
- Network incidents, transmission errors, or third parties causing website interruption.
- Information provided by customers that is inaccurate or incorrect.
CHANGES AND UPDATES TO TERMS
Nam An has the right to adjust or update the content of “Terms & Conditions” at any time to suit the operating situation and new legal regulations.
Any changes will be publicly announced on the website before official application.
CONTACT SUPPORT
If you have any questions regarding the Terms & Conditions, please contact:
NAM AN ENGINEERING CO., LTD
📍 Address: 67 Mai Chi Tho Avenue, Binh Trung Ward, Ho Chi Minh City
📞 Hotline: +84-28-22531286 – +84-28-22531285
📧 Email: sales@naman-tech.vn
🌐 Website: https://conflow.vn
The Terms & Conditions of NAM AN ENGINEERING CO., LTD are built to bring transparency, professionalism, and absolute reliability to customers.
With a standard working style, clear policies, and dedicated after-sales service, Nam An affirms its position as a leading reputable technical partner in the field of industrial valves and technical equipment in Vietnam.
