PRIVACY POLICY – NAM AN ENGINEERING TECHNOLOGY CO., LTD
NAM AN ENGINEERING TECHNOLOGY CO., LTD always respects and commits to absolutely protecting the personal information of customers, partners, agents and users who access the website https://conflow.vn
We understand that trust and information security are key factors in long-term cooperation relationships, especially in the field of industrial valves and technical equipment, where each transaction carries great technical and commercial value.
This privacy policy is intended to help you understand how Nam An collects, uses, stores and protects personal information, ensuring that all data is processed transparently, for the right purpose and in compliance with current Vietnamese law.
PURPOSE AND SCOPE OF INFORMATION COLLECTION
Purpose of collection
Customer personal information is collected to:
- Support product consulting, quotations and technical services.
- Provide the latest information on products, policies or promotions.
- Improve the quality of customer care services.
- Analyze and optimize the operating efficiency of the conflow.vn website.
Scope of information collected
Nam An only collects information that is necessary and appropriate for the purpose of serving customers, including:
- Full name, phone number, email, address.
- Company name, industry, job title.
- Technical information related to the need to use industrial valves or technical equipment.
- Feedback, comments and contact history with Nam An.
SCOPE OF INFORMATION USE
How to use
Customer information is used for the purposes of:
- Send quotations, contracts and technical documents as required.
- Provide technical support and after-sales service.
- Notify about new products, promotions or policy changes.
- Improve the interface and user experience on the website.
Nam An does not share, sell or exchange customer personal information to third parties in any form, except in cases where there is a legal request from a competent State agency.
INFORMATION STORAGE TIME
Customer personal information is stored in Nam An's internal security system until:
- The customer requests data deletion.
- The purpose of using the information has been completed.
- As required by state management agencies or legal regulations.
After the storage period ends, the data will be deleted or anonymized to ensure it is not used illegally.
PEOPLE OR ORGANIZATIONS THAT CAN ACCESS INFORMATION
Only the following departments of NAM AN ENGINEERING TECHNOLOGY CO., LTD are allowed to access customer information:
- Sales department: serves consulting, quotations, and contracts.
- Technical department: supports installation, warranty, and product maintenance.
- Accounting and customer care department: confirms orders, invoices, and delivery.
In addition, in special cases, Nam An may share information with legally authorized third parties (such as transportation units, banks, and warranty suppliers) to serve the transaction process.
COMMITMENT TO CUSTOMER INFORMATION SECURITY
Nam An's commitment
NAM AN ENGINEERING TECHNOLOGY CO., LTD commits to:
- Not disclose customer information to third parties without consent.
- Apply advanced security measures, including encryption, firewalls and secure access management systems.
- Train employees on information security awareness and handling customer data in accordance with regulations.
- Ensure all information collection and use activities comply with the Law on Network Security and Decree 13/2023/ND-CP on personal data protection.
Customer Commitment
Customers are responsible for:
- Provide accurate and fully updated information when transacting.
- Protect email accounts, phone numbers or personal contact information when transacting with Nam An.
DATA PROTECTION MEASURES
Nam An uses many modern technical and management measures to ensure the safety of customer information, including:
- Multi-layer security system (firewall, SSL) to prevent illegal intrusion.
- Encrypt data during storage and transmission.
- Limit internal access, only allowing authorized personnel to access.
- Regularly back up data to prevent the risk of information loss.
CUSTOMER RIGHTS
Customers when providing information to NAM AN ENGINEERING TECHNOLOGY CO., LTD have the right to:
- Request a copy of the personal data that Nam An is storing.
- Request to correct, update or delete information at any time.
- Request to stop sending advertising information or commercial contacts if not desired.
- Complain or reflect on abuse or leakage of personal information (if any).
COOKIE USAGE POLICY
Purpose of using Cookies
Website conflow.vn may use cookies to:
- Remember user choices.
- Analyze access behavior to improve interface and experience.
- Provide content appropriate to customer search needs.
Customers can proactively turn off cookies in the browser if they do not want to share access information, however this may affect some features on the website.
CHANGES TO PRIVACY POLICY
Update principles
The privacy policy may be updated, modified or changed periodically to comply with legal regulations and the company's actual operating needs.
Any changes will be publicly announced on the website https://conflow.vn
before application.
CONTACT AND SUPPORT
For any questions, complaints or requests related to the information security policy, please contact:
NAM AN ENGINEERING TECHNOLOGY CO., LTD
📍 Address: 67 Mai Chi Tho Avenue, Binh Trung Ward, Ho Chi Minh City
📞 Hotline: +84-28-22531286 – +84-28-22531285
📧 Email: sales@naman-tech.vn
🌐 Website: https://conflow.vn
NAM AN ENGINEERING TECHNOLOGY CO., LTD always considers customer information security as an ethical commitment and corporate responsibility.
With a strict data management system, modern security technology and transparent processing procedures, Nam An not only protects customer rights but also affirms its prestige and position in the field of industrial valves and technical equipment in Vietnam.
