SHIPPING POLICY – NAM AN TECHNICAL CO., LTD.
In the field of industrial valves and technical equipment, the quick, safe, and on-time delivery of products plays an extremely important role. Understanding this, NAM AN TECHNICAL CO., LTD. always focuses on building a professional, transparent, and flexible shipping policy, helping customers feel completely secure throughout the purchasing process.
We not only provide high-quality products that meet international standards, but also ensure after-sales service and delivery to your door at reasonable costs, accurate time, and dedicated service style.
PURPOSE OF THE SHIPPING POLICY
Ensuring Customer Rights and Experience
Nam An's shipping policy is built to:
- Ensure that goods are delivered with the correct product, quantity, and on time.
- Help customers save time and logistics costs.
- Ensure that industrial valves and technical equipment are always in intact condition, not damaged during transportation.
- Create absolute trust and satisfaction for customers, partners, and agents nationwide.
SCOPE OF APPLICATION
Applicable objects
The shipping policy applies to all:
- Customers who purchase industrial valves, technical equipment, accessories, and components from NAM AN TECHNICAL CO., LTD..
- Agents, businesses, factories, construction sites, and individuals who need to receive goods at a specific location.
Delivery area
Nam An provides delivery services nationwide, including:
- Inner City Area of Ho Chi Minh City: Delivery to your door within 24 – 48 hours.
- Other provinces and cities: Transportation through reputable partners such as Viettel Post, Giao Hang Nhanh, or specialized logistics units for technical goods.
- Large projects and industrial parks: Nam An supports transportation by private trucks, ensuring absolute safety for goods with large sizes and weights.
DELIVERY TIME
Order processing time
- Orders are confirmed within 24 working hours from when customers complete payment or sign a contract.
- Average delivery time:
- Inner City of Ho Chi Minh City: 1 – 2 working days.
- Southern region: 2 – 4 working days.
- Central and Northern regions: 3 – 7 working days.
Special delivery time
For large orders, custom-made goods, or technical projects requiring inspection, Nam An will notify the specific time in the contract or confirm directly with the customer.
SHIPPING METHODS
Direct Delivery
- Applicable to customers in Ho Chi Minh City and surrounding areas.
- Nam An's staff will directly deliver the goods to your door, inspect, hand over, and sign the receipt.
Delivery via shipping unit
- Applicable to customers far away or inter-provincial orders.
- Nam An cooperates with reputable shipping units, ensuring that goods are carefully packaged, have a tracking code and full cargo insurance.
Delivery by specialized vehicle
- Applicable to heavy, bulky or large quantities of technical goods, especially large-sized industrial valves.
- Nam An's private transport vehicles are fully equipped with fixing tools, ensuring absolute safety for products throughout the journey.
SHIPPING COSTS
Free shipping
Customers will receive free delivery in the following cases:
- Orders with a value of VND 50 million or more in the Ho Chi Minh City area.
- Customers who are long-term partners, agents, or strategic technical cooperation units.
- Special promotions announced on the website https://conflow.vn
Shipping fee
For orders with a small value or long-distance delivery:
- Shipping costs will be calculated based on weight, size, and delivery distance.
- Nam An commits to transparent and clear quotations, with no additional costs arising outside the contract.
GOODS TRANSPORTATION PROCESS
Step 1 – Order Confirmation
- Nam An staff receive information, confirm products, quantity, delivery address, and desired time.
Step 2 – Product Packaging
- Each industrial valve or technical equipment is specially packaged, with shockproof, moisture-proof layers, sealed stamps, and clear inspection codes.
Step 3 – Transportation and Tracking
- Goods are transported to the customer's address, with a delivery record and a tracking code for customers to easily check the progress.
Step 4 – Handover and Acceptance
- When receiving the goods, customers will be able to check, compare the products and sign a confirmation record. Any questions or complaints will be handled immediately by Nam An's customer care department.
RESPONSIBILITIES DURING TRANSPORTATION
Nam An's Responsibility
- Ensure that goods are carefully packaged, delivered on schedule and with the correct products.
- Support customers in tracking the order journey and handling arising problems (if any).
- Full cargo insurance during transportation for high-value orders.
Customer's Responsibility
- Provide the correct recipient address and information.
- Carefully check the goods upon receipt: quantity, type, packaging condition.
- Notify Nam An immediately if you discover missing, damaged, or incorrect products within 24 hours of receiving the goods.
HANDLING INCIDENTS AND COMPLAINTS WHEN DELIVERING
During the delivery process, if incidents such as damaged goods, late delivery, or incorrect products occur, Nam An will:
- Receive feedback immediately via hotline or email.
- Check, verify the cause and handle it within 48 hours.
- Exchange new products or refund 100% if the error is determined to be Nam An's fault or the shipping unit designated by the company.
Nam An always puts customer satisfaction and benefits at the center of every service process.
COMMITMENT OF NAM AN TECHNICAL CO., LTD.
Fast – Safe – Dedicated
- Deliver on schedule, with the quality committed.
- Ensure that industrial valve and technical equipment products are always in intact condition.
- Always ready to support customers 24/7 via hotline +84-28-22531286 – +84-28-22531285.
- Continuously improve the shipping process to bring the best experience to all customers, from small businesses to large projects.
CONTACT SHIPPING SUPPORT
Any questions or requests for support related to transportation, please contact:
NAM AN TECHNICAL CO., LTD.
📍 Address: 67 Mai Chi Tho Avenue, Binh Trung Ward, Ho Chi Minh City
📞 Hotline: +84-28-22531286 – +84-28-22531285
📧 Email: sales@naman-tech.vn
🌐 Website: https://conflow.vn
NAM AN TECHNICAL CO., LTD. always aims to bring the best products and services to customers.
With a professional, safe, and flexible shipping policy, Nam An not only helps customers receive products on time but also affirms its reputation and leading position in the field of industrial valves and technical equipment in Vietnam.
